I was in a local Warehouse store this weekend when I heard a group of people cheering. Of course I looked toward the cheers as did everyone else. As it turned out, one of the store managers and a few employees had gathered around a cashier and started doing a cheer that began something like this: ” Go Judy, Go Judy…….” and then continued on until manager and peers were applauding. The person that this particular cheer was directed at turned red and became flustered.
I am sure that the store manager felt that this type of recognition was motivating and showing team spirit. Perhaps this employee had been awarded Employee of the Month and this was a standard practice. However, a few minutes later, the same group was now gathered around another employee doing the same thing. This appeared to done at 15 minute intervals. The shoppers in the store did not know why this cheering was taking place.
I had to wonder where the manager had heard, read or was trained to perform in such a manner. Someone along the way must have instructed this manager that all employees should be recognized for a job well done and that team spirit and public display were appreciated by everyone.
Managers should always know their employees well enough to determine if they are motivated by public attention or if a note of appreciation would be better received. People are unique and there is not a one size fits all category when it comes to ways to appreciate and motivate employees.
As I watched the cheering take place and noticed the faces of those employees being recognized, I thought about a family. Somethings are best kept in the family and not “aired” to outsiders. What purpose did this display of cheering have on those that simply wanted to do a bit of shopping and get on with their day? If the intent was to recognize the employees, I sure that a staff gathering would have been more appropriate. But, I guess the only way to know for sure would be to ask those being cheered!
I’d love to hear from you. Do you have any stories about employee recognition or mortification? Perhaps you were on the receiving end, please share.