When I read this chapter I thought of the many times that managers give the annual Performance Review where they work with the employee to set up an action plan. At the time, the plan is important and both manager and employee agree to the action steps. What happens next? The employee walks out of the office and goes back to his/her normal routine and the Manager moves on as well. Both with the thought that the “mandatory” review process is over.
What happened to the follow-up and follow through? Lost to the everyday routines. Rock’s model for this step in the process is:
FEELINGS – Facts, Emotions, Encourage, Learning, Implications, New , Goal.
These steps are all logical so why don’t we do them? I can only say we all know better and shame on the manger or leader that doesn’t follow-up and follow through.
I have provided you a very brief description of each of the 6 steps that David Rock provided in his book “Quiet Leadership, Six Steps to Transforming Performance at Work” I would encourage you to buy the book and read for yourself how you can put these steps into action for yourself.