I often tell my students that “learning never stops and never stop learning”. This is what step 4, Dance Toward Insight is all about. There are basic elements that if used, can help people arrive at insights without you telling them what to do and as we know, when an idea comes from us we are more likely to have buy in. If the conversations we are having with people are succinct, and with intent and we use the pattern of : gaining permission, properly placing our words within the discussion and use clarifying statements to ensure the meaning is understood then the chance of having someone gain insight on their own is increased.
As a leader you are responsible for leading people, but that does not mean that you are to do the thinking for them. If you lead with intent then you will also be training or developing your followers to become better thinkers. The Four Faces of Insight is a great way to observe what is happening to a person as you have a discussion with them. You can see what they are thinking by their facial expressions. David Rock states that he secured a grant so he could study what was going on in the brain when he was coaching someone. During his research he found that people make similar facial expressions when they are in various states of mind. These facial expressions are depicted in The Four Face of Insight. As humans we are always trying to find commonalities or patterns. When we are presented with a problem for example, our brains begin to look for a solution and this is done by looking for some awareness.
The facial expressions that you may see when you first present a problem to someone is a look of confusion or of being aware that a dilemma exists. As the mind works to process this new information the face depicts a look of reflection or thought. When the “aha” moment comes the facial expression is one o insight and illumination, think wide eyes and smiles perhaps with head nodding. At this point the person will move into motivation which is smile and content look of eagerness at having solved a dilemma and reaching insight.
As a leader you want to see these four facial patterns depicted. When you do you know you are asking the right questions and providing the right details for the person to “Dance Toward Insight”.